General Terms & Conditions

ARTICLE 1 - APPLICABILITY

 1.1 These General Terms & Conditions for Supply (hereafter the "Conditions") apply to all quotations, orders and agreements with Indian Gold.

 1.2 The acceptance of a quotation or the submission of an order implies that the purchaser accepts the application of the Conditions applicable at that time.

 1.3 Indian Gold is entitled to amend the Conditions at any time.

 1.4 Deviations from the terms of these Conditions may only be made if approved in writing by Indian Gold, in which case the remaining provisions will remain in full force and effect.

 1.5 All rights and claims benefiting Indian Gold, as stipulated in these Conditions and in any further agreements, are also stipulated in favour of intermediaries and other third parties used by Indian Gold.



ARTICLE 2. QUOTATIONS AND AGREEMENTS

2.1 All quotations issued by Indian Gold are made without obligation and Indian Gold reserves the right to amend the prices.

2.2 Indian Gold reserves the right at any time to amend the packaging, contents of packaging, designs and colours.

2.3 An agreement only comes into effect once your order has been accepted by Indian Goal. Indian Gold is entitled to refuse orders or to attach conditions to the delivery, without providing reasons, unless otherwise specifically provided.
If Indian Gold is not accepting an order, Indian Gold will intimate this fact within five (5) working days after receipt of the order.


ARTICLE 3. DELIVERY AND DISPATCH

3.1 The method of dispatch will be determined by Indian Gold, unless otherwise agreed.

3.2 Indian Gold is not liable for delays caused by TNT Post.

3.3 Delivery dates are approximate only and Indian Gold may not under any circumstances be held liable for compensation of costs or losses arising from delivery dates not being met.

3.4 Loss, breakage, theft or other damage arising during transportation will be compensated by Indian Gold provided that evidence of this can be supplied and that the dispatch has been made using an enhanced service.

3.5 Products not held in stock will not automatically be sent on back-order. Indian Gold will notify the purchaser of this within five working days. The purchaser will then have the option to cancel the order.


ARTICLE 4. PRICES

4.1 The prices stated for the products and services on offer on our website are expressed in euros, excluding 21% VAT and excluding postage costs.

4.2 Standard postal rates shall be applied for orders with a delivery address outside the Netherlands.


ARTICLE 5. PAYMENTS

5.1 Unless otherwise agreed, payment for the delivery must be made by bank transfer to:
Rabobank account 11 73 71 092 in the name of Indian Gold; or to
ING bank account 34 17 73 0 in the name of Indian Gold.
The payment reference should be your name and your Indian Gold order number.


ARTICLE 6. GUARANTEE / EXCHANGES

6.1 Goods may be exchanged within eight (8) days after the invoice date, provided that the seal on the packaging has not been broken, damaged, repacked, etc.

The customer is aware that hair products form part of the cosmetics group and, for hygiene reasons, need not be accepted by Indian Gold for exchange if the packaging has been broken, damaged, repacked, etc.

6.2 Indian Gold shall provide only a cash refund, provided that the provisions in Article 6.1 are satisfied.

6.3 The purchaser is financially responsible for costs, including packaging costs, incurred for exchanging goods.

6.4 Goods not returned by registered post are so returned at the purchaser's risk.

6.5 If goods are returned within a period of eight (8) days, the customer shall have two months within which to place a new order for a similar or larger amount.

6.6 The purchaser is obliged to check whether the goods that have been sent correspond with the order.
Any discrepancies in colours, textures and/or designs may not be returned or exchanged, insofar as they are acceptable.
If this is not the case, the purchaser must notify Indian Gold of the fact within eight (8) days after delivery, by email, stating the name of the purchaser, the order number and a clear explanation of why the article is unsatisfactory.
Indian Gold shall replace the article or reverse the payment if it is demonstrated that the article is not being accepted for good reasons.
If no defect is reported within this period, all claims against Indian Gold in relation to any defects shall lapse.

 6.7 Photos of the products on Indian Gold’s website are indicative only and no rights may be derived from them.

The customer is aware that hair extensions are a natural product and that products may vary from time to time.

6.8 Indian Gold may never be held liable for damages sustained as a result of the incorrect dispatch of incorrect items.

6.9 Indian Gold reserves the right at any time to amend the prices, packaging, contents of packaging, designs and colours.

6.10 Indian Gold shall not exchange products and/or return payments in respect of used goods that are not in good condition.

6.11 A return shall only be exchanged if it is received and accepted by Indian Gold.


ARTICLE 7. COMPLAINTS

7.1 Complaints regarding quality must be intimated within thirty (30) days after purchase, in writing, with a clear explanation of the complaint.
If no defect is reported within this period, all claims against Indian Gold in relation to any defects shall lapse.

7.2 Indian Gold shall only deal with a complaint from the official purchaser, as contained in the customer file.

7.3 The purchaser is obliged to provide all cooperation to Indian Gold that may be required to achieve a reasonable solution to the complaint.

7.4 In order to deal with the complaint, all products/hair extensions must be returned within thirty (30) days after the purchase date.
Products that are not returned within this period will not be included in the consideration of the complaint.
Separate extensions or part supplies will not be accepted as a full complaint.

7.5 If any doubt arises about the product during treatment, such treatment must be suspended immediately and Indian Gold should be contacted.

7.6 Products that have already been treated chemically do not qualify for the complaints procedure.

7.7 The chemical treatment of the hair (including colouring, perms, etc) is at the purchaser’s risk.

7.8 Colouring hair extensions with silver shampoo or other colour-changing products is done at the purchaser’s risk.

7.9 Indian Gold provides no guarantee in relation to an incorrect choice of colour or texture by the customer.

7.10 Indian Gold provides no guarantee in relation to a fixing system that the customer finds unattractive.

7.11 Indian Gold provides no guarantee in relation to the incorrect use/supply of products.

7.12 Indian Gold is not liable for work done by third parties.

7.13 Cutting keratin bondings shorter is at the purchaser’s risk.

7.14 Cutting a hairband of a Hair Weft into sections is at the purchaser’s risk.

7.15 Returning items provides no guarantee of payment.

7.16 The customer is deemed to accept his/her own responsibility if a problem arises that is not the fault of Indian Gold.

7.17 The customer is deemed to be acting entirely fairly when reporting a complaint.

If the facts have been distorted, Indian Gold will not deal with the complaint or will cease any further investigation.
Indian Gold is entitled to suspend the further delivery of its products to customers who are not acting in good faith.

7.18 Compensation consists exclusively of a product identical to the product purchased, and not of the payment of money or costs incurred to third parties. 

If a product is no longer held in stock, a voucher will be supplied for a value equivalent to the product purchased.
This voucher may then be freely spent in Indian Gold's web shop.

7.19 No correspondence shall be entered into concerning any complaints that are rejected.


ARTICLE 8. RETURNS

8.1 The following rules apply to all returns:

Send an email to info@indiangold.nl, detailing your name, invoice number and the reason for the return.

For a new product, the item must be sent back within eight (8) days after the date on which you contact Indian Gold in relation to the return.

The seal on a new product must be unbroken.

The packaging for a new product must not have been opened.

The purchaser is responsible for the costs of return postage unless Indian Gold has made an incorrect delivery.

Goods not returned by registered post are so returned at the purchaser's risk.

Indian Gold is not liable for a return going missing or being delayed.

Indian Gold will not accept insufficiently franked or unfranked return packages.

The purchaser must pack the items in such a way as to avoid damage.


ARTICLE 9. RETENTION OF TITLE

9.1 The ownership of products that are supplied only passes once the purchaser has made all payments to Indian Goals.


ARTICLE 10. INDEMNITY

10.1 The purchaser must indemnify Indian Gold against all liability that Indian Gold might incur to third parties in relation to the items delivered by Indian Gold.

10.2 Some scientific publications appear to assert that hair extensions can cause damage to a person's own hair and scalp.
However, these allegations are refuted in other publications, which also make it clear that any damage can also be the result of inexpert use of hair extensions.
There is no unambiguous scientific information available concerning possible damage by hair extensions and/or inexpert use of hair extensions.
b. As a supplement to this, Indian Gold wishes to state explicitly that it cannot be held liable or responsible for any form of damage – including physical or psychological damage – that may arise from the use of hair extensions.
c. The use and/or possession of hair extensions that are supplied by Indian Gold is entirely at the purchaser's own risk.
d. Indian Gold is not liable for work done by third parties, including but not limited to the processing of products supplied by Indian Gold.


ARTICLE 11. COMPETENT COURT

11.1 In the event of any disputes, the court in whose area our office is situated, or another court chosen by us, shall have jurisdiction.


ARTICLE 12. COPYRIGHT

12.1 The copyrights or other intellectual property rights relating to the website of Indian Gold BV may not be copied without permission.